If the flame effect pulls inward (instead of rising), it’s usually caused by insufficient airflow around the unit. Follow the steps below to restore normal mist flow.

Improve airflow around the unit

• Leave enough ventilation space: Keep at least 5 cm of open space on all sides (left / right / back / top) and at the bottom so the mist can rise smoothly.
  (See: How to Install Steam Fireplace)
• Avoid airflow blockers: Don’t place the unit tight against walls, inside a sealed cavity, or on thick carpet/soft surfaces that block the bottom intake.

Maintenance for best results

For stable flame performance, keep the unit clean and use the correct cleaning method.

• Clean the unit once a month.
  (Steps: How Do I Clean and Maintain the Steam Fireplace)
• Do not use essential oils (they can damage the mist system).
  (More: What May Damage My Steam Fireplace)
• Use Eblth Cleaning Solution during cleaning.
  (Guide: How Do I Clean and Maintain the Steam Fireplace)