To protect your steam fireplace and keep the flame effect stable, follow the rules below—most damage comes from wrong water, adding additives, or improper filling/moving.

1) Use the right water

• Use purified or filtered water to protect the sensor and reduce limescale buildup (limescale can weaken the flame effect).
• Do not reuse water that has been drained from the tank.

2) Never add anything to the water

• Do not add essential oils, fragrances, or additives.
  These can damage the mist system.

3) Fill the tank correctly

• When filling, keep the fireplace higher than the water container so water flows smoothly and does not spill.

4) Move and store the unit safely

• Empty the tank before moving the unit to avoid leaks and internal damage.
• If you won’t use it for a long time, drain the tank to help prevent odors and sediment buildup.