Repairs and Services

What's covered

EBLTH fireplaces are designed for consistent, reliable performance. If your fireplace is used as intended and experiences an issue within the warranty period, we will repair or replace it — at no cost to you.

Free Spare parts

The water tank, sensors, and other essential parts are covered for the same warranty duration as your fireplace.

Built for reliability.

If anything goes wrong, we’ll schedule a technician to assist you with diagnosis, guidance, and the right solution.

Expert Repairs

Every repair uses original EBLTH components. If a part lose function, we install a new one to ensure long-term performance and safety.

How do I book a service appointment?

Please contact us on WhatsApp.

Our team will first assess the issue, then schedule a convenient time for a technician to visit and complete the repair.

What are the terms and conditions for repairs and servicing?

For full information on coverage, exclusions.

→ See Detailed Warranty Terms here.

How to operate fireplace?

For checking how to operate your fireplace different functions click link below.

→ Machine Support