If your heater sometimes shuts off, follow the steps below to identify the cause and restore normal operation.

Check what stopped first

Case A: Everything is off (flame/light + heater all stop)

• Try a different working wall socket.
• Turn off other high-power appliances on the same circuit (the breaker may trip and cut power to the whole fireplace).
• Make sure the plug is fully inserted and the main power switch is on.

Case B: Only the heater stops (flame/light stays on)

• Make sure vents are clear and the unit has enough ventilation space (Check installation requirements here).
  
• Let the unit cool down for 10–15 minutes, then restart the heater.

If it doesn’t work, it may be due to:

• Breaker keeps tripping (Case A): Use a different circuit/socket and avoid sharing the line with high-power appliances.
• Overheat protection (Case B): Clean dust from air inlets/outlets, improve airflow, and avoid placing the unit in a closed space.
• Auto temperature control (Case B): Some models pause the heater after reaching the set temperature and restart later. Increase the target temperature slightly and test again.

If heater still not working

Please send video to our support team:

• A short video showing the issue (include flame/light + heater status)
• A photo of the socket/plug setup