At Eblth, our commitment to customers continues long after the purchase.
Recently, a customer in Riyadh contacted us two months after purchasing a 200cm Eblth electric fireplace. The fireplace was working perfectly, but the customer had accidentally lost the original remote control and wanted to know where to buy a replacement.
We informed the customer that all genuine Eblth electric fireplaces are backed by our after-sales service. If a customer loses the original remote, we provide a replacement free of charge.
After preparing a new remote, we arranged local delivery to the customer in Riyadh.
When the customer received the package, they confirmed everything had arrived safely and sent us a message to express their appreciation.
Although replacing a remote is a small service, we believe every customer deserves reliable support whenever they need it.
This is one of the reasons why Eblth offers a 5-year warranty and lifetime technical support for all genuine products.
If you own an Eblth fireplace and ever need assistance, our support team is always ready to help.
