Why Is My Water Vapor Fireplace Leaking? What to Check First

If you notice water leaking from your water vapor fireplace, stop adding water and check the unit before continuing to use it.

A water leak can have several causes. In some cases, the issue may be related to dirt or residue around the float mechanism, especially when the fireplace has not been used for a long period. The first step is to identify what is happening before assuming that a component needs to be replaced.

1. Stop Adding Water

If you notice a leak while filling or operating the fireplace, stop adding water.

Drain the water if necessary and inspect the unit before testing it again. Continuing to add water makes it more difficult to identify where the problem is coming from.

2. Check and Clean the Float Area

The float mechanism helps control the water level inside the fireplace.

If a water vapor fireplace is used only occasionally, or water remains inside for a long time, dirt or a slippery residue may build up around the float area. This can prevent the float from moving freely.

Open the accessible float area and clean the float and the surrounding surfaces carefully.

After cleaning, check that the float can move freely and is not stuck.

3. Check Whether Anything Has Been Added to the Water

Do not add fragrance, essential oils or other liquids to the water tank.

These substances can leave residue inside the water system and around components such as the float mechanism.

For EBLTH water vapor fireplaces, use clean drinking water as recommended and keep the internal water system clean.

4. Test the Fireplace Again

After cleaning the float area, add a small amount of water and test the fireplace again.

Stay beside the fireplace during the first test and observe whether the water level is being controlled normally.

If the leaking stops after cleaning, continue to monitor the fireplace during the next few uses.

5. What If It Still Leaks After Cleaning?

If the float area is clean, the float moves freely, and the fireplace still leaks, further inspection may be required.

The float component or another part of the water system may need to be checked.

At this stage, avoid repeatedly adding water to test the fireplace.

6. If the Fireplace Has Not Been Used for Months

Long periods without use can increase the chance of residue building up inside areas that remain in contact with water.

Before leaving a water vapor fireplace unused for an extended period:

• Drain the remaining water.

• Keep the water tank and accessible water areas clean.

• Before using the fireplace again, inspect the float area.

• During the first refill, stay beside the fireplace and observe it.

Regular basic maintenance can prevent many water-related problems.

When Should You Contact EBLTH After-Sales Support?

If the fireplace continues leaking after cleaning and testing, contact EBLTH after-sales support.

To help us identify the problem more quickly, please send:

• A video showing where the water is leaking from.

• A clear video of the float area.

• A video showing what happens when water is added.

In many cases, a video allows us to determine the next troubleshooting step without unnecessary disassembly.

If the cause cannot be confirmed remotely, the fireplace can also be brought to our Riyadh warehouse for inspection.

EBLTH provides a 5-year warranty and lifetime maintenance support. We do not provide on-site repair service. When a covered replacement part is required, we will provide the appropriate after-sales solution according to the warranty terms.

A Leak Does Not Always Mean the Fireplace Is Damaged

Water leakage should be checked promptly, but it does not automatically mean that the entire fireplace has failed.

Start with the simplest checks: stop adding water, inspect and clean the float area, confirm that no fragrance or other liquids have been added, and test the unit again while observing it.

If the leak continues, contact EBLTH so the problem can be checked further.