Service Case | Steam Fireplace - Low Steam Issue

Location: Jeddah, Saudi Arabia

Case Period: Dec 25 – Dec 30

Product: Steam Fireplace

Issue Description

The customer reported that the steam output was very weak and only coming from the middle of the fireplace, which affected the overall flame effect.

After reviewing the video, our service team confirmed that the steam output was not operating normally.

Initial Check & Remote Support

Our service team reviewed the customer’s video and guided them through standard cleaning and inspection steps remotely to rule out basic issues.

Eblth Solution

After further evaluation, Eblth proactively arranged replacement steam atomizer heads and shipped them directly to the customer.

We also provided a clear step-by-step installation video so the customer could replace the parts without returning the unit.

Result

After replacing the steam atomizer head, the fireplace returned to normal operation with strong and even steam output.

The customer confirmed the result and expressed satisfaction with the service.

Important Usage Reminder

Steam fireplaces must be used with clean water only.

Do not add essential oils, fragrances, or any other liquids, as this may damage the atomizer and affect steam performance.

At Eblth, after-sales service is not a promise — it is a responsibility we deliver.